How do I register my child?

Registration is available 24/7 online through our website. Head over to the Registration page. Select the program for your child based on their age at the start of the program, then choose the day/time that works for your schedule. Click the "Register" button, then follow the prompts. If you're a new member, you'll be able to create an account, and if you're a returning member, you'll be able to log in. Once you have registered and payment has be made,  you will receive a confirmation email.

Do you offer a trial class?

At this time, we do not offer trial classes. This is because we follow a strict athlete to coach ratio to ensure everyone's safety, and to provide a positive experience for all participants. We do periodically host open house events where your family will be able to sign up in advance to try one of our programs.  

What is the length of your program?

Our programming runs by the session - which roughly follows the 4 seasons of the year! We have: Summer (July - August), Fall (September - December), Winter (January - March), and Spring (April - June). The number of classes each session varies by the date and time of your class, and how the holidays fall. In July to August, we also offer summer camps that run on a weekly or drop in basis!

Registration usually opens a month or two in advance depending on the session.

When is my class?

When you log in to your account, click on the calendar tab. You will be able to see a personalized schedule for your family that lists all of the dates and times your family's programs are scheduled.  

What should my child wear to class?

Athletes can wear anything they are comfortable in as long as they are able to move around freely. The only requirements are no hoods, dresses, skirts, skorts, jeans, buttons, or zippers, and athletes go bare foot in the gym. For girls, we recommend they wear a fitted outfit that will not flip up over their eyes or get caught on equipment. A fitted t-shirt or tank top with fitted active shorts or leggings, or a leotard is reccomended. For boys, we recommend wearing sweat pants or shorts, and a t-shirt. Long hair must be tied back in a style that keeps it out of the athletes face, and jewelry, fitbits, and smart watches must be removed before participating in class. 

What to bring for class?

Participants should bring a waterbottle. We also suggest a small bag to carry it in, as well as a change of clothes in case of any accidents, and a small card with their parent/guardian's contact information printed clearly in case of emergency. Please label all of your child's belongings with their name and leave all valuables (cell phones, money, jewlery etc.) at home. We cannot be responsible for the safe keeping of these items. 

What is your pick up and drop off policy?

Please accompany your child into and out of the facility, and stay with your child until their class begins. Children cannot be left unattended prior to the start of their class. Athletes must be picked up on time from their programs or a late pick up fee will be charged. 

When to enter the gym?

All participants are to wait in the hallway with their parent/guardian until their coach has called them into the gym

Where do I park?

Please do not enter and/or park in the parking lot in front of the buiding. The spaces are very limited, and are allocated to staff whom are here until nightfall each evening. Parents can park in the lot on the south side of the building. Please DO NOT park in our neighbour's spots, or pull over beside the windows in the front lot as this is a fire route, and blocks the parked cars from being able to get out. 

What is the Late Pick Up Fee?

The late pick up fee will be applied to the account of any child whom is not picked up from their class on time. A fee of $10 will be charged to your account if you are up to 15 minutes late after your child's class ends; a fee of $20 will be charged to your account if you are 16+minutes late for pick up. 

Can parents or siblings enter the gym?

For the safety of everyone, if you are not personally registered in one of our programs, you are not allowed in the gym. The only exception to this is if your child is registered in one of our Parent & Tot programs, where one adult may enter the gym with the registered child. Parents, siblings and other spectators must remain in the viewing area at all times while on the premesis.

Children under 14 years of age may not be left in the hallway without parental supervision. This includes instances when their guardian is attending the Parent & Tot program with another child - they are not allowed in the gym, and they may not be left alone in the viewing area. They must be supervised by an adult at all times.

What is the class viewing policy?

Parents are welcome to stay to watch their child's class from the viewing area in the hallway. Howevere, there are also many nearby parks, coffee shops, and shopping areas nearby that we encourage you to visit as well! If you decide to stay, we ask that you refrain from communicating with your child during their class as it can be disruptive and/or distracting for other participants. We also ask that you do not eat in the hallway/viewing area as we have many athletes and staff members with severe allergies. Parents, siblings of participants, and other visitors are asked to stay in the viewing area only. The kitchen is for staff member only. Anyone that is unable to follow the viewing policy may be asked to leave for the duration of the class.

What do the children learn in class?

We follow the Cangym level system in our programs. It's a 12 level program that starts out with basic beginner level skils. Athletes will use a progressional appraoch to build on those skills to take them to the next level! All athletes will get hands on experience on all apparatuses around the gym that relate to their dicipline. 

What is the Gymnastics Ontario Fee?

The Gymnastics Ontario Fee is an mandatory annual membership to our provincial governing body that includes insurance for your child, and is valid from July 1st to June 30th of each year. This fee is non-refundable, however it can be used at all Gymnastics Ontario clubs across the province.

Can I change my child's program?

Changes to the day and time of your child's program can be requested via email to ajax.acros@on.aibn.com and are approved based on availability. There is an administrative fee of $5 per child for each change. This fee will only be waved in cases where your child qualifies to move into the next age group.

Do you offer make up classes? 

In cases of inclement weather or other unforeseen circumstances where classes are cancelled for the day by the club, we will make every effort to schedule a make-up class where possible. However, we do not offer make-up classes, refunds, or credits when participants are absent from class. In cases of long term illness or injury where your child is unable to participate for 4 weeks or more, a credit may be issued on your account at the discretion of our recreational director with the support of a doctors note. This is decided on a case by case bases. 

If I join late, is my child's program pro-rated?

Yes. you will not be charged for classes that took place before your child was registered. 

What is your refund/cancellation policy?

Withdrawals must be requested via email  to ajax.acros@on.aibn.com before the start of the second class. The class fee will be refunded, minus the cost of any classes that have transpired, and a $15 administration fee will be applied. Gymnastics Ontario Insurance Fees are non-refundable, but are transferable to any other Gymnastics Ontario affiliated gymnastics club across Ontario. 

What if my child's program is cancelled?

If your child's program  is cancelled due to low registration, a full refund will be issued to your account. 

What is your Summer Camp Cancellation policy?

Refunds for camps must be requested in writing a minimum of 2 weeks in advance of the Monday of their scheduled camp week. Gymnastics Ontario Fees are non-refundable, and all refunds are subject to a $15 administrative fee.

 

What if I want to make changes to the dates my child is coming to camp?

Requests to make changes to the dates of the camp your child(ren) is/are registered for must be requested in writing a minimum of 72 hours in advance, and will only be accommodated if there is space available. Changes to registered camp dates are also subject to a $15 admin fee per change request.